NEW DELHI: After going through outrage over seeming to capitulate to a bigoted buyer on Monday, Airtel these days sought to do harm keep watch over once more by means of announcing what came about was "just one colleague responding on behalf of another" who had logged out.
On the day this came about, Airtel took so long as 9 hours to inform the offensive buyer that that they "don't differentiate between customers, employees and partners." Outraged shoppers on Twitter, including former Jammu and Kashmir leader minister Omar Abdullah mentioned they had been going to cancel their Airtel connections.
Following its lukewarm response so long as 9 hours after the offensive buyer tweet came to light, Airtel these days once more sought to absolve itself.
The cell carrier supplier mentioned its customer service consultant had been simply following perfect practices to resolve a buyer criticism. It additionally painted the entire episode as distressing and a "harsh lesson" for the 2 carrier representatives involved, that "their religious identity matters".
Airtel mentioned in a observation these days that Shoaib, the client carrier consultant whom a buyer didn't wish to handle as a result of he is Muslim, had logged off, and his colleague, Gaganjot, merely replied with the intention to "minimize the time taken to resolve any customer query". Gaganjot, mentioned Airtel, "didn't check his colleague's religious identity before taking up the case".
"For us, Monday was simply a case of two dedicated professionals, Shoaib and Gaganjot, following a dutiful course in their regular work shift...So when a customer writes in and one advisor is busy, it gets assigned to next available advisor automatically. Which is exactly what happened with Shoaib and Gaganjot," mentioned Airtel in a observation it tweeted these days.
Airtel insisted it didn't capitulate to discrimination.
"We are still trying to wrap our head around how one colleague responding on behalf of another is being misconstrued as our 'acceptance of discrimination'. We did not and we repeat, DID NOT change the advisor because of the unfathomable request from said customer. At Airtel, we never have and never will succumb to differentiating on the basis of religion, ethnicity of caste," it mentioned further.
a buyer tweeted announcing she didn't need a Muslim customer service consultant serving to her as a result of she doubted his "work ethic".
Below is the offensive buyer tweet and Airtel's response from Monday.
Below is Airtel's earlier tweet announcing it doesn't differentiate in keeping with faith.
On the day this came about, Airtel took so long as 9 hours to inform the offensive buyer that that they "don't differentiate between customers, employees and partners." Outraged shoppers on Twitter, including former Jammu and Kashmir leader minister Omar Abdullah mentioned they had been going to cancel their Airtel connections.
Dear @Airtel_Presence this conversation is genuine (I’ve seen the timeline myself). I refuse to pay some other penny t… https://t.co/1dpI8rN0hV
— Omar Abdullah (@OmarAbdullah) 1529329858000Following its lukewarm response so long as 9 hours after the offensive buyer tweet came to light, Airtel these days once more sought to absolve itself.
The cell carrier supplier mentioned its customer service consultant had been simply following perfect practices to resolve a buyer criticism. It additionally painted the entire episode as distressing and a "harsh lesson" for the 2 carrier representatives involved, that "their religious identity matters".
Airtel mentioned in a observation these days that Shoaib, the client carrier consultant whom a buyer didn't wish to handle as a result of he is Muslim, had logged off, and his colleague, Gaganjot, merely replied with the intention to "minimize the time taken to resolve any customer query". Gaganjot, mentioned Airtel, "didn't check his colleague's religious identity before taking up the case".
"For us, Monday was simply a case of two dedicated professionals, Shoaib and Gaganjot, following a dutiful course in their regular work shift...So when a customer writes in and one advisor is busy, it gets assigned to next available advisor automatically. Which is exactly what happened with Shoaib and Gaganjot," mentioned Airtel in a observation it tweeted these days.
Did Airtel in point of fact bow all the way down to a discriminatory request? Maybe you should read this. https://t.co/Mr7b8Pgrci
— airtel India (@airtelindia) 1529464047000Airtel insisted it didn't capitulate to discrimination.
"We are still trying to wrap our head around how one colleague responding on behalf of another is being misconstrued as our 'acceptance of discrimination'. We did not and we repeat, DID NOT change the advisor because of the unfathomable request from said customer. At Airtel, we never have and never will succumb to differentiating on the basis of religion, ethnicity of caste," it mentioned further.
a buyer tweeted announcing she didn't need a Muslim customer service consultant serving to her as a result of she doubted his "work ethic".
Below is the offensive buyer tweet and Airtel's response from Monday.
@pooja303singh Hey, I maximum definitely admire you achieving out right here! We’ll take a closer glance into that & get ba… https://t.co/2mEbfVaO2c
— Bharti Airtel India (@Airtel_Presence) 1529304504000Below is Airtel's earlier tweet announcing it doesn't differentiate in keeping with faith.
@pooja303singh Dear Pooja, at Airtel, we completely do not differentiate between shoppers, staff and partners… https://t.co/2pDjGrXbK7
— Bharti Airtel India (@Airtel_Presence) 1529333320000
'Gaganjot vs Shoaib: What Airtel wants you to read about discriminatory episode
!['Gaganjot vs Shoaib: What Airtel wants you to read about discriminatory episode]()
Reviewed by Kailash
on
June 20, 2018
Rating:
