IRCTC launches 'AskDisha' for customer support and engagement

NEW DELHI: The Indian Railway Catering and Tourism Corporation Limited (IRCTC) on Saturday launched 'AskDisha' (Digital Interaction to Seek Help Anytime) -- a chatbot powered by means of synthetic intelligence (AI) for bettering customer services of railway passengers, a remark from railways stated. A chatbot is a special computer programme designed to simulate dialog with customers, especially over the web.

"The IRCTC Chat Bot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. It will support several regional languages and will be voice-enabled and will soon be integrated with the IRCTC android app," the remark stated.

The very important features of AskDisha include talent to quickly resolution to customer queries, talent to multitask, talent to offer round-the-clock customer enhance, 0 ready time for the question to get replied and general an ability to offer customer with a enjoyable experience and general customer pride, it stated.

An moderate of 4 million customers discuss with the ticketing web site of the IRCTC daily.