NEW DELHI: Starting Monday, commuters of the Delhi Metro can take part in a web-based survey carried out by an international shipping frame throughout more than a few parameters, including availability, accessibility and safety, officials stated Sunday.
The Railway and Transport Strategy Centre (RTSC) in London, which manages CoMET (Community of Metros) and Nova benchmarking teams, will probably be conducting the 'Sixth Online Customer Satisfaction Survey' from March 18 to April 14.
"The main objective of the survey is to know what the commuters think about various aspects of metro operations, and can give feedback or suggestions on improving the quality of service," the Delhi Metro Rail Corporation (DMRC) stated in a commentary.
Commuters who wish to take part within the survey can visit DMRC's professional website online and post it on-line by clicking on the related links. The survey form will probably be available in each English and Hindi, it stated.
The commuters will be capable to give their feedback on all the vital sides of metro functioning comparable to -- availability, accessibility, reliability, data availability, quality of service, customer care, security and safety, ease of use, data previous to commute and all the way through the commute, comfort and crowding, it added.
"This kind of survey organised by the RTSC is being conducted by metros across the world at the same time to find out what their passengers think of the service they provide," the DMRC stated.
"These metro organisations will compare the results of the surveys so that they can learn from each other and work toward giving customers even better service," it stated.
The Railway and Transport Strategy Centre (RTSC) in London, which manages CoMET (Community of Metros) and Nova benchmarking teams, will probably be conducting the 'Sixth Online Customer Satisfaction Survey' from March 18 to April 14.
"The main objective of the survey is to know what the commuters think about various aspects of metro operations, and can give feedback or suggestions on improving the quality of service," the Delhi Metro Rail Corporation (DMRC) stated in a commentary.
Commuters who wish to take part within the survey can visit DMRC's professional website online and post it on-line by clicking on the related links. The survey form will probably be available in each English and Hindi, it stated.
The commuters will be capable to give their feedback on all the vital sides of metro functioning comparable to -- availability, accessibility, reliability, data availability, quality of service, customer care, security and safety, ease of use, data previous to commute and all the way through the commute, comfort and crowding, it added.
"This kind of survey organised by the RTSC is being conducted by metros across the world at the same time to find out what their passengers think of the service they provide," the DMRC stated.
"These metro organisations will compare the results of the surveys so that they can learn from each other and work toward giving customers even better service," it stated.
Delhi Metro to hold customer satisfaction survey
![Delhi Metro to hold customer satisfaction survey]()
Reviewed by Kailash
on
March 17, 2019
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