NEW DELHI: Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged as the best airport in the world in keeping with the newest Airport Service Quality (ASQ) 2017 rankings released by means of the Airports Council International, helping it overtake Incheon in South Korea which used to be ranked number one ultimate 12 months. The airport has been ranked number one in the world in the absolute best category – over 40 million passengers in line with annum (MPPA).
The Delhi airport used to be ranked number two in the world in the similar category ultimate 12 months, however it used to be the #1 ranked airport in the world in 2015 when it used to be in the smaller category of 25-40 MPPA. The airport also treated over 60 MPPA in 2017 with a complete of 63.five million passengers flying during the airport – surpassing the likes of Changi, Incheon and Bangkok airports in the case of passenger expansion.
Officials mentioned this now makes Delhi airport the 7th busiest airport in Asia and puts it a few of the best 20 busiest airports the world over in the case of passenger traffic.
"It is profoundly satisfying to win this 12 months’s ACI-ASQ award for the coveted World No. 1 rank in the absolute best category of over 40 million passenger in line with 12 months. The award demonstrates DIAL’s robust focus on operational efficiencies and resilient manner against service supply. Thus, in spite of extra special YOY passenger expansion, DIAL as soon as again consolidates its place on the phrase aviation map,” mentioned I Prabhakara Rao, CEO, Delhi International Airport Ltd. (DIAL).
Rao says the initial segment between 2006 to 2010 used to be the toughest, however super development used to be made at the airport which has seen it bounce from 101 in the passenger rankings when the GMR-led consortium took over operations in 2006.
“We have evolved all of a sudden and treated such an increase in the expansion of passengers whilst still offering quality of service and this is not going to go down, in spite of growth work going down over at terminal-1," Rao added.
ASQ is recently the one international programme to survey passengers at the airport on their day of trip. The programme measures passengers’ perspectives of 34 key efficiency indicators and 74% of the sector’s best 100 busiest airports are a part of the ASQ community. The 34 parameters include key efficiency indicators like airport get entry to, security screening, check-in facilities, restrooms, shops and restaurants amongst others. The ASQ awards ceremony can be held in Halifax, Nova Scotia all over the ACI Customer Excellence Global Summit from 10-13 September.
The Delhi airport used to be ranked number two in the world in the similar category ultimate 12 months, however it used to be the #1 ranked airport in the world in 2015 when it used to be in the smaller category of 25-40 MPPA. The airport also treated over 60 MPPA in 2017 with a complete of 63.five million passengers flying during the airport – surpassing the likes of Changi, Incheon and Bangkok airports in the case of passenger expansion.
Officials mentioned this now makes Delhi airport the 7th busiest airport in Asia and puts it a few of the best 20 busiest airports the world over in the case of passenger traffic.
"It is profoundly satisfying to win this 12 months’s ACI-ASQ award for the coveted World No. 1 rank in the absolute best category of over 40 million passenger in line with 12 months. The award demonstrates DIAL’s robust focus on operational efficiencies and resilient manner against service supply. Thus, in spite of extra special YOY passenger expansion, DIAL as soon as again consolidates its place on the phrase aviation map,” mentioned I Prabhakara Rao, CEO, Delhi International Airport Ltd. (DIAL).
Rao says the initial segment between 2006 to 2010 used to be the toughest, however super development used to be made at the airport which has seen it bounce from 101 in the passenger rankings when the GMR-led consortium took over operations in 2006.
“We have evolved all of a sudden and treated such an increase in the expansion of passengers whilst still offering quality of service and this is not going to go down, in spite of growth work going down over at terminal-1," Rao added.
ASQ is recently the one international programme to survey passengers at the airport on their day of trip. The programme measures passengers’ perspectives of 34 key efficiency indicators and 74% of the sector’s best 100 busiest airports are a part of the ASQ community. The 34 parameters include key efficiency indicators like airport get entry to, security screening, check-in facilities, restrooms, shops and restaurants amongst others. The ASQ awards ceremony can be held in Halifax, Nova Scotia all over the ACI Customer Excellence Global Summit from 10-13 September.
Delhi airport adjudged best airport in the world
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Reviewed by Kailash
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March 06, 2018
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