Mobile ticketing app fails local train commuters

On moderate 30 to 35 UTS app users sign up complaints every day, says Central Railway officer.

The railway wants extra commuters to e-book unreserved tickets (local tickets) via its UTS cellular app, however several users say the app doesn’t always paintings.

According to a senior Central Railway (CR) officer, commuters ceaselessly face fee and network problems and finally end up buying tickets from counters.

“On moderate 30 to 35 UTS app users sign up complaints every day,” said the officer, including that particularly all through the morning rush hours many of us face network problems.

Several users also whinge that technical problems with the fee gateway continuously lead to transaction failure after deduction of fee.

When this occurs, harried shoppers undergo a double downside: They have to seek out other method to e-book the price ticket and wait for almost 10 days to get their refund.

Sanjay Sahukare, 34, who works for a logistics corporate, has on several events booked tickets best to seek out that the money were deducted from his account with none price ticket being issued.

“I once sought after to shop for a price ticket at Vashi station and attempted the app for 15 mins, but it surely was all in useless,” he said. “A complete of Rs 30 was deducted from my Paytm account and I stopped up status within the queue for another 10 mins.”

Currently, on moderate greater than 45,000 local commuters of Central Railway use the app every day.

“The UTS utility is proving to be a boon for CR commuters. However, as in any new initiative, a few improvements and extra amenities were urged through users, which have been conveyed to the Centre for Railway Information Systems, the technical arm of the railway,” said Sunil Udasi, the CPRO of Central Railway.

“Sometimes other people omit the expiry date in their season tickets. To keep away from this sort of downside, we wrote to the CRIS to supply an additional function for reminding users one or two days prematurely,” said a CR officer.

He added that the Central Railway wants to convey down the minimum sensible card recharge quantity to Rs 10, from the present Rs 100.

Commuters display screen shots appearing UTS app error

Users vent their anger on Twitter

@rohitchoudhar14
Nowadays it takes extra time to get price ticket from UTS app rather than status in price ticket queue. Attaching a % for the same appearing how slow the app is

@NaveenK38021209
Anyone attempted railway UTS app? I problem you can’t e-book a price ticket through this app...it always presentations GPS error even if I'm status near the price ticket window... Once it confirmed me status 24 metres away.

@Ankur510Ankur
@IRCTCofficial I had paid cash the use of UTS app however price ticket now not booked and now not received my quantity and no revert on mail

@Russhabh
If you're a move holder (paper price ticket or UTS) say from Churchgate to Dadar, and you propose to go Mahim/Bandra, there's no approach to get extension price ticket on UTS app, ATVM. Only means is to stand in lengthy queue. Why @RailMinIndia @PiyushGoyal I always generally tend to pay additional bucks to Railways.