BENGALURU: After a hair smoothening procedure went awry, a Bengaluru girl sued cosmetics giant L’Oreal and a Jayanagar salon difficult a repayment of over Rs 15 lakh for causing lack of hair as smartly her dignity. Ruling in her favour, a city shopper discussion board ultimate week requested Cut the Crap Unisex Salon and Spa to pay her Rs 31,000, but brushed aside the case in opposition to L’Oreal India Private Ltd.
Sources mentioned Nisha Batavia, 49, of Wilson Garden had availed the treatment at Cut the Crap Salon and Spa, 6th Block, Jayanagar on October 2, 2016. Batavia claimed that her hair became tough the following day and inside of three days, she developed excessive hair fall and breakage. She went again to the salon and reported her grievance. The salon staff promised higher treatment as damage regulate.
On October 17, 2016, a hair specialist from L’Oreal came and inspected her hair. Following the expert advice, she underwent treatment with two bottles of L’Oreal to mend her hair damage however the hair fall only worsened. After 5 periods, L’Oreal and the salon declared there was once not anything extra to do and steered to seek the advice of a trichologist for additional treatment.
A furious Batavia then lodged a grievance with Bengaluru IV Additional District Consumer Disputes Redressal Forum in opposition to L’Oreal and the salon on December 17, 2016. While the salon representatives didn't flip up at the proceedings, L’Oreal counsel gave the impression sooner than the discussion board and mentioned the grievance was once vague.
Pointing out that Cut the Crap was once now not their franchise but a salon that used cosmetic products together with theirs, L’Oreal claimed the complainant is not directly attached to them as she had now not purchased products from them but used them at the salon and thus they may be able to’t be held accountable. However, L’Oreal products are examined for safety and can range from person to person and in this case, the girl was once a buyer at the salon whose staff will have to have ensured on what treatment suited her the most productive, the suggest argued.
After 15 months of litigation, the court mentioned the salon did not take right kind care while the use of cosmetic products right through the hair smoothing procedure on the girl, leading to critical hair loss. On March 13, the court ordered the salon to pay a repayment of Rs 15,000 to the girl for hair loss, Rs 15,000 for causing her psychological anguish and lack of dignity, and Rs 1,000 against litigation bills.
Sources mentioned Nisha Batavia, 49, of Wilson Garden had availed the treatment at Cut the Crap Salon and Spa, 6th Block, Jayanagar on October 2, 2016. Batavia claimed that her hair became tough the following day and inside of three days, she developed excessive hair fall and breakage. She went again to the salon and reported her grievance. The salon staff promised higher treatment as damage regulate.
On October 17, 2016, a hair specialist from L’Oreal came and inspected her hair. Following the expert advice, she underwent treatment with two bottles of L’Oreal to mend her hair damage however the hair fall only worsened. After 5 periods, L’Oreal and the salon declared there was once not anything extra to do and steered to seek the advice of a trichologist for additional treatment.
A furious Batavia then lodged a grievance with Bengaluru IV Additional District Consumer Disputes Redressal Forum in opposition to L’Oreal and the salon on December 17, 2016. While the salon representatives didn't flip up at the proceedings, L’Oreal counsel gave the impression sooner than the discussion board and mentioned the grievance was once vague.
Pointing out that Cut the Crap was once now not their franchise but a salon that used cosmetic products together with theirs, L’Oreal claimed the complainant is not directly attached to them as she had now not purchased products from them but used them at the salon and thus they may be able to’t be held accountable. However, L’Oreal products are examined for safety and can range from person to person and in this case, the girl was once a buyer at the salon whose staff will have to have ensured on what treatment suited her the most productive, the suggest argued.
After 15 months of litigation, the court mentioned the salon did not take right kind care while the use of cosmetic products right through the hair smoothing procedure on the girl, leading to critical hair loss. On March 13, the court ordered the salon to pay a repayment of Rs 15,000 to the girl for hair loss, Rs 15,000 for causing her psychological anguish and lack of dignity, and Rs 1,000 against litigation bills.
Bengaluru: Woman loses hair, salon told to pay Rs 31,000 for botched treatment
![Bengaluru: Woman loses hair, salon told to pay Rs 31,000 for botched treatment]()
Reviewed by Kailash
on
March 23, 2018
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