CHANDIGARH: The District Consumer Disputes Redressel Forum directed Hotels.com and Hotel Country Inn And Suites By Radisson Bengaluru Hebbal, to pay Rs 7,500 to the complainant for failing to refund money paid via the complainant even after cancellation of booking at the same day. They were also directed to refund the cash paid of Rs 18,360.
Complainant Pradeep Jain, a resident of Sector 28A said in his criticism that on November 26, 2017 he booked 3 rooms for Rs 18,360 with Hotel Country Inn and Suites By Radisson in Bengaluru, Hebbal, for December 31, 2017 during the web site Hotels.com. However, at the same day, he telephonically cancelled the same as his brother-in-law had already booked exchange preparations for his keep for the same date.
It was once averred that the booking was once cancelled as consistent with the cancellation policy. However, in January 2018 when he checked his bank card statement, he was once astonished to peer that Rs 18,360 were debited via the resort as a result of the booking of 3 rooms. According to the complainant, the booking of 3 rooms was once already cancelled via him at the same day through a number of calls made to the web site call centre at the day of the booking itself while the corporate resort.com stated receiving one call from him regarding the booking on November 26, 2017 however was once silent at the section whether or not request for cancellation was once made via him.
It has further averred that no invoice charging of Rs 18,360 was once sent to him both via resorts.com neither bodily nor through electronic mail. He raised the aforesaid issues with the resort which confident him to revert again inside 24 hours on February 25, 2018 however to no impact.
In its reply Hotels.com denied that the complainant had cancelled the booking. It was once pleaded that as he did not utilise the rooms on December 31, 2017 as consistent with the booking schedule and the resort charged him as ‘no show’. It was once further pleaded that they facilitated the complainant to e-book the rooms with the resort and it was once the resort that charged the complainant as ‘no show’ as he did not flip up and he was once no longer responsible for charging him as ‘no show’.
It was once further pleaded that on receipt of criticism, they internally checked with the resort and as a goodwill gesture, they organized to refund the quantity to the complainant and informed him vide email on April four, 2018 that resort was once in a position to refund the quantity. No one seemed on behalf of the resort.
The discussion board after going during the data said that to rebut the plea of the complainant, that he cancelled the booking at the same day as consistent with the policy, the web site has no longer been in a position to position on report any documentary proof within the shape of relevant photocopies of the resort booking sign in to turn that which 3 rooms were stored aside as unoccupied and reserved for the complainant if the booking of the rooms was once no longer cancelled. Besides this, the resort had failed to enquire from the complainant about his anticipated time of arrival(ETA) which is the standard observe with all four/5 celebrity resorts, if they had confirmed booking for the 3 rooms on a very powerful celebratory new 12 months’s eve. In addition to this, as to why the resort did not factor any receipt/invoice for the quantity charged to the complainant to this point.
Following those reasons, the criticism was once authorized, and the web site and the resort was once requested to pay up.
Complainant Pradeep Jain, a resident of Sector 28A said in his criticism that on November 26, 2017 he booked 3 rooms for Rs 18,360 with Hotel Country Inn and Suites By Radisson in Bengaluru, Hebbal, for December 31, 2017 during the web site Hotels.com. However, at the same day, he telephonically cancelled the same as his brother-in-law had already booked exchange preparations for his keep for the same date.
It was once averred that the booking was once cancelled as consistent with the cancellation policy. However, in January 2018 when he checked his bank card statement, he was once astonished to peer that Rs 18,360 were debited via the resort as a result of the booking of 3 rooms. According to the complainant, the booking of 3 rooms was once already cancelled via him at the same day through a number of calls made to the web site call centre at the day of the booking itself while the corporate resort.com stated receiving one call from him regarding the booking on November 26, 2017 however was once silent at the section whether or not request for cancellation was once made via him.
It has further averred that no invoice charging of Rs 18,360 was once sent to him both via resorts.com neither bodily nor through electronic mail. He raised the aforesaid issues with the resort which confident him to revert again inside 24 hours on February 25, 2018 however to no impact.
In its reply Hotels.com denied that the complainant had cancelled the booking. It was once pleaded that as he did not utilise the rooms on December 31, 2017 as consistent with the booking schedule and the resort charged him as ‘no show’. It was once further pleaded that they facilitated the complainant to e-book the rooms with the resort and it was once the resort that charged the complainant as ‘no show’ as he did not flip up and he was once no longer responsible for charging him as ‘no show’.
It was once further pleaded that on receipt of criticism, they internally checked with the resort and as a goodwill gesture, they organized to refund the quantity to the complainant and informed him vide email on April four, 2018 that resort was once in a position to refund the quantity. No one seemed on behalf of the resort.
The discussion board after going during the data said that to rebut the plea of the complainant, that he cancelled the booking at the same day as consistent with the policy, the web site has no longer been in a position to position on report any documentary proof within the shape of relevant photocopies of the resort booking sign in to turn that which 3 rooms were stored aside as unoccupied and reserved for the complainant if the booking of the rooms was once no longer cancelled. Besides this, the resort had failed to enquire from the complainant about his anticipated time of arrival(ETA) which is the standard observe with all four/5 celebrity resorts, if they had confirmed booking for the 3 rooms on a very powerful celebratory new 12 months’s eve. In addition to this, as to why the resort did not factor any receipt/invoice for the quantity charged to the complainant to this point.
Following those reasons, the criticism was once authorized, and the web site and the resort was once requested to pay up.
Hotel to pay Rs 18k for not cancelling booking
![Hotel to pay Rs 18k for not cancelling booking]()
Reviewed by Kailash
on
March 18, 2019
Rating:
