Ranchi: “I have been calling for the remaining couple of days to get the Hanuman Chalisa as my caller tune. Can you please assist me?” a caller asked on the voter ID helpline (1950).
“I haven’t won my pension this month. Can you please glance into it?” asked a woman caller.
The helpline 1950, set up on the Ranchi Deputy Commissioner’s residential administrative center to take care of complaints related to voter IDs, enrolments and different problems is turning out to be helpline for all aggrieved residents. Most of the time this quantity remains busy with calls in search of aid in matters past elections. The helpline operators are at a loss as to how they should maintain them.
“We are getting calls on a daily basis, no longer just asking to set caller tunes but also making queries about Aadhaar, previous age pensions, ration cards and so on,” stated an attendant. On an average, 60 calls come to this quantity, out of which 30% are hoax, stated officers. Set up in January, this cell is operating from 9am-9pm. In each and every shift, there are two operators. They, however, added that many genuine callers with real complaints have additionally registered their grievances and got them resolved.
Figures suggest round 2,000 calls have been made at this helpline on this district, which houses seven meeting constituencies— Tamar, Silli, Ranchi, Hatia, Kanke, Khijri and Mandar. Among the real callers, officers here stated the calls have been at the shoddy paintings of sales space level officials (BLOs) alleging that many applicants have no longer won any textual content message on their mobiles even after a month of submitting their bureaucracy for voter cards.
The Kanke meeting section tops the list with the maximum selection of complaints. “We have additionally won complaints that citizens have no longer won the election card 30 days after submission of main points. We have forwarded such complaints to the government,” stated some other attendant.
Speaking to TOI, Shashi Nilima Dundung, government magistrate who is coordinating the helpline, stated they are focusing handiest on genuine calls. “All the real complaints which are attaining us are being transferred to the respective assistant electoral registration officer in a specific meeting house. We additionally attempt to do follow-ups. As far as hoax calls are involved, we can’t do much rather then sensitise a caller,” she stated.
“I haven’t won my pension this month. Can you please glance into it?” asked a woman caller.
The helpline 1950, set up on the Ranchi Deputy Commissioner’s residential administrative center to take care of complaints related to voter IDs, enrolments and different problems is turning out to be helpline for all aggrieved residents. Most of the time this quantity remains busy with calls in search of aid in matters past elections. The helpline operators are at a loss as to how they should maintain them.
“We are getting calls on a daily basis, no longer just asking to set caller tunes but also making queries about Aadhaar, previous age pensions, ration cards and so on,” stated an attendant. On an average, 60 calls come to this quantity, out of which 30% are hoax, stated officers. Set up in January, this cell is operating from 9am-9pm. In each and every shift, there are two operators. They, however, added that many genuine callers with real complaints have additionally registered their grievances and got them resolved.
Figures suggest round 2,000 calls have been made at this helpline on this district, which houses seven meeting constituencies— Tamar, Silli, Ranchi, Hatia, Kanke, Khijri and Mandar. Among the real callers, officers here stated the calls have been at the shoddy paintings of sales space level officials (BLOs) alleging that many applicants have no longer won any textual content message on their mobiles even after a month of submitting their bureaucracy for voter cards.
The Kanke meeting section tops the list with the maximum selection of complaints. “We have additionally won complaints that citizens have no longer won the election card 30 days after submission of main points. We have forwarded such complaints to the government,” stated some other attendant.
Speaking to TOI, Shashi Nilima Dundung, government magistrate who is coordinating the helpline, stated they are focusing handiest on genuine calls. “All the real complaints which are attaining us are being transferred to the respective assistant electoral registration officer in a specific meeting house. We additionally attempt to do follow-ups. As far as hoax calls are involved, we can’t do much rather then sensitise a caller,” she stated.
Ranchi voter helpline flooded with pesky calls
![Ranchi voter helpline flooded with pesky calls]()
Reviewed by Kailash
on
March 27, 2019
Rating:
