MUMBAI: India may have rules in place to protect airline staff from the slaps, whacks and smacks of unruly passengers but a new downside got here calling remaining week after a cabin supervisor slapped a flight attendant onboard an Air India flight on its approach to Frankfurt from Delhi. What can a flight attendant do if their supervisor is the person who has landed a slap? Not a lot, because if they retaliate, the commander will divert and land the flight on the closest airport in the interest of protection.
The incident came about onboard AI flight 121 on March 17, over an hour after it departed Delhi airport at 2.20pm. “A flight attendant mistakenly served a business-class passenger non-vegetarian meal as a substitute of a vegetarian one. The passenger, who was once seated on 1D, saw it was once unsuitable meal and pointed it out to the cabin supervisor who came about to be around,” mentioned a source. Cabin supervisor is the individual in control of cabin staff on a flight. In this example, the supervisor additionally came about to be an Air India nodal officer for liaising with the directorate common of civil aviation (DGCA), a put up that got here with energy. The supervisor took up the case with the flight attendant, who on figuring out her mistake rushed to the passenger, apologized profusely and changed his meal.
Back in the galley, the supervisor was once out of regulate. “The flight attendant mentioned she would in an instant say sorry to the passenger once once more however the supervisor lost her temper and slapped the flight attendant,” mentioned the source. “It was once a tight slap proper throughout her face. The business-class passengers would have heard it.”
What stored the day for Air India was once that the flight attendant, although reeling underneath ache, did not forgo the fundamental “staff useful resource management” (CRM) lesson she was once trained in—to at all times deescalate a conflict.
A senior cabin staff member mentioned, “She remained calm. Had she hit back, believe the display of fisticuffs that might have played out in the business-class galley? The flight can be diverted, passengers would endure, the airline symbol can be hit. But now it’s simply the case of a foul apple.” The passenger who was once served the unsuitable meal did not hotel a grievance. The flight attendant filed a grievance with her department head. A response from AI was once awaited on the time of going to press.
The incident comes with regards to a 12 months after the notorious March 23 slapgate when Shiv Sena MP Ravindra Gaikwad kicked, punched and abused an Air India ground staffer in Delhi, handiest to search out himself make history as the first passenger to be ever unanimously banned through all airways. Months later, the DGCA got here up with rules on “handling of unruly passengers”. It seems it’s time to amend it to include unruly cabin staff contributors as smartly.
The incident came about onboard AI flight 121 on March 17, over an hour after it departed Delhi airport at 2.20pm. “A flight attendant mistakenly served a business-class passenger non-vegetarian meal as a substitute of a vegetarian one. The passenger, who was once seated on 1D, saw it was once unsuitable meal and pointed it out to the cabin supervisor who came about to be around,” mentioned a source. Cabin supervisor is the individual in control of cabin staff on a flight. In this example, the supervisor additionally came about to be an Air India nodal officer for liaising with the directorate common of civil aviation (DGCA), a put up that got here with energy. The supervisor took up the case with the flight attendant, who on figuring out her mistake rushed to the passenger, apologized profusely and changed his meal.
Back in the galley, the supervisor was once out of regulate. “The flight attendant mentioned she would in an instant say sorry to the passenger once once more however the supervisor lost her temper and slapped the flight attendant,” mentioned the source. “It was once a tight slap proper throughout her face. The business-class passengers would have heard it.”
What stored the day for Air India was once that the flight attendant, although reeling underneath ache, did not forgo the fundamental “staff useful resource management” (CRM) lesson she was once trained in—to at all times deescalate a conflict.
A senior cabin staff member mentioned, “She remained calm. Had she hit back, believe the display of fisticuffs that might have played out in the business-class galley? The flight can be diverted, passengers would endure, the airline symbol can be hit. But now it’s simply the case of a foul apple.” The passenger who was once served the unsuitable meal did not hotel a grievance. The flight attendant filed a grievance with her department head. A response from AI was once awaited on the time of going to press.
The incident comes with regards to a 12 months after the notorious March 23 slapgate when Shiv Sena MP Ravindra Gaikwad kicked, punched and abused an Air India ground staffer in Delhi, handiest to search out himself make history as the first passenger to be ever unanimously banned through all airways. Months later, the DGCA got here up with rules on “handling of unruly passengers”. It seems it’s time to amend it to include unruly cabin staff contributors as smartly.
AI cabin supervisor slaps flight attendant in business class galley
![AI cabin supervisor slaps flight attendant in business class galley]()
Reviewed by Kailash
on
March 23, 2018
Rating:
