Coimbatore: Gone are the days when one needed to look ahead to lengthy hours to get grievances redressed by way of civic authorities. The city municipal corporation has deliberate to set up 4 kiosks in the primary place of business construction at Town Hall to redress the grievances at a quick tempo.
Similar kiosks shall be set up in other places of work of the civic body as neatly, mentioned a senior authentic of the corporation.
“These kiosks shall be built-in with the corporation’s criticism redress cell software. The grievances and complaints registered by way of the general public shall be monitored by way of senior officers at each and every step,” mentioned an authentic. The city corporation already has a ‘CCMC virtual criticism redress cell software’. Kiosks shall be set up on the similar lines.
“Once we sign in on the cell software, the similar registration ID can be used on the kiosks. People visiting the corporation places of work can log onto the community and sign in their complaints. These complaints shall be forwarded to the officers involved who will move it to senior officers if they don't seem to be redressed inside of a stipulated timeline,” mentioned an authentic.
The kiosks are in a position and the corporation officers will launch it quickly. It shall be like a tablet or an I-Pad placed on a stand. It shall be in two languages initially and could have quite a lot of classes. Once the registration is complete and the complaints are raised, the standing shall be to be had on the software.
“Whenever folks publish petitions, the papers may well be thrown into dust boxes. Nobody can observe them. But in this kiosk and app, a central admin portal shall be there. The gadget will map each and every authentic involved in the issue. The criticism shall be allocated to a selected officer along side timeline. If no action has been taken throughout the stipulated time, the criticism will move to a senior authentic. Every authentic shall be responsible,” mentioned an authentic.
Currently, the cell software works on native server which has been close due to some issues. “We will migrate to Cloud quickly and a majority of these issues shall be resolved. Permissions had been searched for this and we are hopeful that after we migrate from native server, the entire packages and techniques will paintings higher,” mentioned a technical in-charge of the application. Whenever heavy packages run on native server, the bandwidth turns into limited.
He added that if these kiosks are introduced, the Coimbatore Corporation shall be probably the most first executive divisions to move to Cloud and launch such an software.
Similar kiosks shall be set up in other places of work of the civic body as neatly, mentioned a senior authentic of the corporation.
“These kiosks shall be built-in with the corporation’s criticism redress cell software. The grievances and complaints registered by way of the general public shall be monitored by way of senior officers at each and every step,” mentioned an authentic. The city corporation already has a ‘CCMC virtual criticism redress cell software’. Kiosks shall be set up on the similar lines.
“Once we sign in on the cell software, the similar registration ID can be used on the kiosks. People visiting the corporation places of work can log onto the community and sign in their complaints. These complaints shall be forwarded to the officers involved who will move it to senior officers if they don't seem to be redressed inside of a stipulated timeline,” mentioned an authentic.
The kiosks are in a position and the corporation officers will launch it quickly. It shall be like a tablet or an I-Pad placed on a stand. It shall be in two languages initially and could have quite a lot of classes. Once the registration is complete and the complaints are raised, the standing shall be to be had on the software.
“Whenever folks publish petitions, the papers may well be thrown into dust boxes. Nobody can observe them. But in this kiosk and app, a central admin portal shall be there. The gadget will map each and every authentic involved in the issue. The criticism shall be allocated to a selected officer along side timeline. If no action has been taken throughout the stipulated time, the criticism will move to a senior authentic. Every authentic shall be responsible,” mentioned an authentic.
Currently, the cell software works on native server which has been close due to some issues. “We will migrate to Cloud quickly and a majority of these issues shall be resolved. Permissions had been searched for this and we are hopeful that after we migrate from native server, the entire packages and techniques will paintings higher,” mentioned a technical in-charge of the application. Whenever heavy packages run on native server, the bandwidth turns into limited.
He added that if these kiosks are introduced, the Coimbatore Corporation shall be probably the most first executive divisions to move to Cloud and launch such an software.
City corpn to set up kiosks for grievance redressal
![City corpn to set up kiosks for grievance redressal]()
Reviewed by Kailash
on
March 12, 2018
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