NEW DELHI: Delhi’s Indira Gandhi International (IGI) Airport is the most productive airport in the world relating to passengers’ enjoy, in line with the newest Airport Service Quality (ASQ) 2017 rankings launched by means of Airports Council International.
In 2016, South Korea’s Incheon International Airport was once on most sensible of the record.
At present, ASQ is the one worldwide programme to survey passengers at airports. The programme measures passengers’ perspectives on 34 key performance indicators and 74% of the arena’s most sensible 100 busiest airports are part of its community. The 34 parameters come with airport get admission to, safety screening, check-in facilities, restrooms, shops, eating places, and many others.
The IGI airport has been ranked number one in the world in the absolute best category—airports with over 40 million passengers in step with annum. The airport surpassed the likes of Singapore’s Changi, Incheon and Bangkok airports relating to passenger growth. The Delhi airport took the quantity two spot in the same category in 2016, whilst it was once the number 1 airport in the world in 2015 in the smaller category of 25-40 million passengers in step with annum. In 2017, it noticed a complete of 63.5 million passengers.
Officials stated this makes the Delhi airport the seventh busiest airport in Asia and places it among the most sensible 20 busiest airports the world over relating to passenger visitors. “It is profoundly pleasant to win this year’s ACI-ASQ award for the arena no. 1 rank in the absolute best category of over 40 million passenger in step with year. The award demonstrates DIAL’s sturdy center of attention on operational efficiencies and resilient method in opposition to service delivery,” stated I Prabhakara Rao, CEO, Delhi International Airport Ltd (DIAL).
Rao added that the preliminary phase between 2006 and 2010 was once the toughest. The GMR-led consortium took over operations in 2006 when the airport was once ranked 101. However, a lot of paintings was once installed and its rank advanced. “We have advanced swiftly and feature been in a position to handle the growth of passengers...whilst still providing high quality service...the quality will not go down,” Rao stated.
In 2016, South Korea’s Incheon International Airport was once on most sensible of the record.
At present, ASQ is the one worldwide programme to survey passengers at airports. The programme measures passengers’ perspectives on 34 key performance indicators and 74% of the arena’s most sensible 100 busiest airports are part of its community. The 34 parameters come with airport get admission to, safety screening, check-in facilities, restrooms, shops, eating places, and many others.
The IGI airport has been ranked number one in the world in the absolute best category—airports with over 40 million passengers in step with annum. The airport surpassed the likes of Singapore’s Changi, Incheon and Bangkok airports relating to passenger growth. The Delhi airport took the quantity two spot in the same category in 2016, whilst it was once the number 1 airport in the world in 2015 in the smaller category of 25-40 million passengers in step with annum. In 2017, it noticed a complete of 63.5 million passengers.
Officials stated this makes the Delhi airport the seventh busiest airport in Asia and places it among the most sensible 20 busiest airports the world over relating to passenger visitors. “It is profoundly pleasant to win this year’s ACI-ASQ award for the arena no. 1 rank in the absolute best category of over 40 million passenger in step with year. The award demonstrates DIAL’s sturdy center of attention on operational efficiencies and resilient method in opposition to service delivery,” stated I Prabhakara Rao, CEO, Delhi International Airport Ltd (DIAL).
Rao added that the preliminary phase between 2006 and 2010 was once the toughest. The GMR-led consortium took over operations in 2006 when the airport was once ranked 101. However, a lot of paintings was once installed and its rank advanced. “We have advanced swiftly and feature been in a position to handle the growth of passengers...whilst still providing high quality service...the quality will not go down,” Rao stated.
Delhi’s Indira Gandhi International Airport world’s best in flyers' experience
![Delhi’s Indira Gandhi International Airport world’s best in flyers' experience]()
Reviewed by Kailash
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March 08, 2018
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