When it comes to making tall promises to electorate, Ahmedabad Municipal Corporation is at the vanguard. Just a month after Mirror exposed how AMC had stopped responding to complaints and comments on Twitter , it has now emerged that several complaints filed by way of electorate get closed with out solution — whether or not filed in written, on-line, Twitter, AMC cellular app or via helpline quantity 155303.
Most of the complaints closed in advance pertain to cow risk, unhealthy roads and non-functional street lighting fixtures. AMC officials manning the e-governance division stated their activity is to forward the complaints to concerned departments who close them after taking necessary motion. Rakesh Shankar, Deputy Municipal Commissioner, e-governance and Public Grievance Redressal, stated, “We receive just about 800-900 complaints on a daily basis. I want to examine the statistical database to test if any complaints are closed without any answer. The e-governance most effective acts as a medium for the customers to check in the complaints, which might be forwarded to the concerned departments. It is the departments that take the decision to close the complaints."
Cow risk
Aashit Shah (37), a resident of Ambawadi, complained of farm animals occupying the streets near Nehru Nagar. He stated, "I have filed several complaints of stray farm animals occupying the street in the back of Bikanerwala Sweets in Nehrunagar. The homeowners go away the cows on the streets, which grimy the environment and block the street. It is a major health danger and poses risk to lives of commuters. If the government are boasting about Swachh Bharat, they want to put into effect it at the flooring level. Despite my written complaints, little corrective motion has been taken."
Shah took it to Twitter on January 16, when his complaint was closed, and tagged Mayor Bijal Patel and Municipal Commissioner Vijay Nehra to elicit a reaction. He was issued a brand new complaint quantity by way of the AMC, which was closed again on January 21 with out getting solved.
Dilip Patel, Assistant Manager, Cattle Nuisance Control Department (CNCD), stated, "We are a brand new workforce and are attempting our very best to get to the bottom of all of the complaints. The complaints are allotted to zonal officers. When any complaint is reopened by way of a consumer, we interrogate the concerned officer to grasp why the complaint was pending."
Non-functional streetlight
It was no other for Asif Hingora (25), a instrument engineer from Sarkhej , who registered a complaint via cellular app on January 18 for a erroneous streetlight. Asif was allotted a complaint quantity. However, he was stunned to find that the complaint was closed in 3 days, and the streetlight no longer mounted. "The space isn't illuminated, and the street isn't surfaced either. The erroneous streetlight poses a huge risk to passers-by at evening. Several streetlights in the area don't seem to be working, however nothing has been done to fix them," stated Hingora.
Frustrated, he referred to as out the AMC on Twitter for ultimate his complaint with out fixing, and a brand new complaint quantity was generated to him with AMC claiming that his complaint has been registered again. However, it was again closed with out repairing the streetlight. Asif's complaints for a similar streetlight pole had been closed thrice till Friday.
V K Mehta, Deputy Municipal Commissioner, Light and Energy Efficiency Cell, stated, "I shall look into the topic. The ultimate of the complaint is usually a technical fault. But if the customers re-lodge a complaint, it is reopened."
Bad roads
Binay Goyal, a resident of Shatrunjay Towers in Satellite, stated he has been complaining of inferior quality roads near his place of abode since a 12 months. "Several of my complaints, which I registered the use of the helpline quantity 155303 and Twitter, have been closed with out justification. After they closed my complaint on December 17 with out resolving it, I forced them to reopen it by way of warning them of felony consequences." Goyal stressed the authority to close the complaint must lie with complainants.
Complaints made by way of Krupal Desai, a resident ofState Bank of India Society near Manekbaug, additionally fell on deaf ears. "I have complained of poor-quality roads and dog risk in the society, however each stay unresolved. While the dogs proceed to scare each local citizens and visitors, the street outdoor the society remains patchy," he stated.
Most of the complaints closed in advance pertain to cow risk, unhealthy roads and non-functional street lighting fixtures. AMC officials manning the e-governance division stated their activity is to forward the complaints to concerned departments who close them after taking necessary motion. Rakesh Shankar, Deputy Municipal Commissioner, e-governance and Public Grievance Redressal, stated, “We receive just about 800-900 complaints on a daily basis. I want to examine the statistical database to test if any complaints are closed without any answer. The e-governance most effective acts as a medium for the customers to check in the complaints, which might be forwarded to the concerned departments. It is the departments that take the decision to close the complaints."
Cow risk
Aashit Shah (37), a resident of Ambawadi, complained of farm animals occupying the streets near Nehru Nagar. He stated, "I have filed several complaints of stray farm animals occupying the street in the back of Bikanerwala Sweets in Nehrunagar. The homeowners go away the cows on the streets, which grimy the environment and block the street. It is a major health danger and poses risk to lives of commuters. If the government are boasting about Swachh Bharat, they want to put into effect it at the flooring level. Despite my written complaints, little corrective motion has been taken."
Shah took it to Twitter on January 16, when his complaint was closed, and tagged Mayor Bijal Patel and Municipal Commissioner Vijay Nehra to elicit a reaction. He was issued a brand new complaint quantity by way of the AMC, which was closed again on January 21 with out getting solved.
Dilip Patel, Assistant Manager, Cattle Nuisance Control Department (CNCD), stated, "We are a brand new workforce and are attempting our very best to get to the bottom of all of the complaints. The complaints are allotted to zonal officers. When any complaint is reopened by way of a consumer, we interrogate the concerned officer to grasp why the complaint was pending."
Non-functional streetlight
Aashit Shah filed plaint of cow risk on Jan 16, which were given closed on Jan 21
Frustrated, he referred to as out the AMC on Twitter for ultimate his complaint with out fixing, and a brand new complaint quantity was generated to him with AMC claiming that his complaint has been registered again. However, it was again closed with out repairing the streetlight. Asif's complaints for a similar streetlight pole had been closed thrice till Friday.
V K Mehta, Deputy Municipal Commissioner, Light and Energy Efficiency Cell, stated, "I shall look into the topic. The ultimate of the complaint is usually a technical fault. But if the customers re-lodge a complaint, it is reopened."
Bad roads
Binay Goyal, a resident of Shatrunjay Towers in Satellite, stated he has been complaining of inferior quality roads near his place of abode since a 12 months. "Several of my complaints, which I registered the use of the helpline quantity 155303 and Twitter, have been closed with out justification. After they closed my complaint on December 17 with out resolving it, I forced them to reopen it by way of warning them of felony consequences." Goyal stressed the authority to close the complaint must lie with complainants.
Complaints made by way of Krupal Desai, a resident of
Complaints of unhealthy roads filed the use of the helpline quantity 155303 and Twitter have been closed with out justification
Faulty streetlights pose a huge risk to locals and passersby at evening in my space. I filed the plaint thrice, however all have been closed
Apply, apply but no reply
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Reviewed by Kailash
on
January 28, 2019
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