CHENNAI: Every time S Kumar, 27, an worker at a fabric store in T Nagar, plans his bi-monthly go back and forth to his native land Tirunelveli, his boss knows. Kumar asks for a 20 minute wreck round nine:30am, all the way through which he walks to the reservation counter on the Mambalam railway station and returns by way of 10:15am. His boss incessantly wonders why Kumar doesn’t use the cyber café around the highway or his new smartphone to e-book an e-ticket.
A survey by way of Southern Railway at reservation counters in Tamil Nadu and Kerala shows that Kumar is not an exception. Railway officials wanted to grasp why 35% of railway tickets had been still being bought at reservation counters, in spite of proliferation of web, smartphones and low-cost rapid web. In the March survey round 5,000 people had been asked questions about their booking development across counters in Chennai Central, Egmore, Mambalam, Madurai, Coimbatore and Salem.
The survey effects showed that just about two-thirds of those booking counter tickets had been in the 21 to 45 age crew, as opposed to the perception that a majority of them would be senior electorate. Curiously, 61% had a smartphone with web connection. It has been 16 months since demonetisation; however some 90% said they favored to pay the price ticket fare by way of money.
The survey additionally offers reasons for the results that are contrary to perception. More than a 3rd said they come to counters out of addiction. The effects additionally show that when trains are full, people choose purchasing a wait-listed paper tickets, the use of which one can no less than board the train. In comparability, a wait-listed e-ticket is automatically cancelled if now not showed. The passenger would have to run round on the closing minute to shop for an ‘open’ unreserved price ticket to later haggle with the travelling price ticket examiner (TTE). A recommendation to permit trip on wait-listed e-tickets with certain precautions has been given to the Railway Board. "The TTE will not demand an ID card while checking the paper ticket. There is no need to pay the bank service charges. Also there are many who don’t know how to do online booking or don’t have an IRCTC login," said K Baskar, a Tiruvallur resident.
The survey has additionally indicated there will be a bit of people who will all the time choose counters irrespective of the web penetration. "Many passengers find it comfortable to interact with a human (counter clerk) than a computer. They can easily request for a particular berth or change in the train to the clerk, rather than going back to the home page of the IRCTC website," said a senior SR authentic. This could also be because for a majority, the process of travelling to the counter and booking a price ticket takes not up to 30 minutes.
The survey effects were sent to the railway board with tips on how you can carry extra people into the e-ticket fold. "Firstly, the railway-wallet needs to be popularised among the smartphone users. R-wallet has zero service charge. Unlike card and net payment gateways, the time taken while buying the ticket and refund is faster," the authentic said. Other tips come with opening self-help kiosks at counters and cashless counters at some stations, consistent with the Digital India initiative, the authentic said.
A survey by way of Southern Railway at reservation counters in Tamil Nadu and Kerala shows that Kumar is not an exception. Railway officials wanted to grasp why 35% of railway tickets had been still being bought at reservation counters, in spite of proliferation of web, smartphones and low-cost rapid web. In the March survey round 5,000 people had been asked questions about their booking development across counters in Chennai Central, Egmore, Mambalam, Madurai, Coimbatore and Salem.
The survey effects showed that just about two-thirds of those booking counter tickets had been in the 21 to 45 age crew, as opposed to the perception that a majority of them would be senior electorate. Curiously, 61% had a smartphone with web connection. It has been 16 months since demonetisation; however some 90% said they favored to pay the price ticket fare by way of money.
The survey additionally offers reasons for the results that are contrary to perception. More than a 3rd said they come to counters out of addiction. The effects additionally show that when trains are full, people choose purchasing a wait-listed paper tickets, the use of which one can no less than board the train. In comparability, a wait-listed e-ticket is automatically cancelled if now not showed. The passenger would have to run round on the closing minute to shop for an ‘open’ unreserved price ticket to later haggle with the travelling price ticket examiner (TTE). A recommendation to permit trip on wait-listed e-tickets with certain precautions has been given to the Railway Board. "The TTE will not demand an ID card while checking the paper ticket. There is no need to pay the bank service charges. Also there are many who don’t know how to do online booking or don’t have an IRCTC login," said K Baskar, a Tiruvallur resident.
The survey has additionally indicated there will be a bit of people who will all the time choose counters irrespective of the web penetration. "Many passengers find it comfortable to interact with a human (counter clerk) than a computer. They can easily request for a particular berth or change in the train to the clerk, rather than going back to the home page of the IRCTC website," said a senior SR authentic. This could also be because for a majority, the process of travelling to the counter and booking a price ticket takes not up to 30 minutes.
The survey effects were sent to the railway board with tips on how you can carry extra people into the e-ticket fold. "Firstly, the railway-wallet needs to be popularised among the smartphone users. R-wallet has zero service charge. Unlike card and net payment gateways, the time taken while buying the ticket and refund is faster," the authentic said. Other tips come with opening self-help kiosks at counters and cashless counters at some stations, consistent with the Digital India initiative, the authentic said.
Why people still go to counters to book tickets
![Why people still go to counters to book tickets]()
Reviewed by Kailash
on
May 18, 2018
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